Terms & Conditions

By using this Website and the services provided by ExpertForHome (the "Services"), you agree to abide by the following terms, conditions, and notices outlined in this agreement (the "Terms and Conditions"). Your access to this Website or submission of service requests by phone signifies your acceptance of these terms, conditions, and notices as they are currently in effect. These Terms and Conditions apply to all Services and properties owned and operated by ExpertForHome, including the website ExpertForHome.com, collectively referred to as "ExpertForHome," where a link to these Terms & Conditions is provided. If you have any questions about these Terms & Conditions, you can reach us at [email protected]. We reserve the right to modify these Terms & Conditions at any time by posting an updated version. The most recent update to these Terms & Conditions was made on June 11, 2024.


IMPORTANT: PLEASE READ THIS AGREEMENT CAREFULLY, ESPECIALLY THE MUTUAL ARBITRATION CLAUSE.


1. OVERVIEW OF EXPERTFORHOME.


ExpertForHome is a leading platform that connects homeowners and businesses with trusted professionals offering various services. We aim to make it easier for you to find qualified experts for a range of home improvement, maintenance, and repair needs. Whether you're looking for plumbing, electrical, or other specialized services, ExpertForHome provides a seamless way to access reliable service providers, ensuring quality and satisfaction for every project. Through our website and mobile app, users can easily request services, compare quotes, and choose from a network of experienced professionals in their area.


2. THE TYPICAL PLUMBING SERVICES.

At ExpertForHome, we offer comprehensive plumbing services to ensure that your home or business runs smoothly. Our team of skilled professionals is equipped to handle a wide range of plumbing needs, from minor repairs to major installations. Below are the key plumbing services we provide:

  1. Pipe Repair and Replacement: We address leaks, clogs, and damaged pipes, offering repairs or complete replacements to ensure your plumbing system is functioning properly.
  2. Faucet Installation and Repair: Whether you're installing new faucets or repairing existing ones, our experts handle all faucet-related issues, ensuring smooth operation and preventing leaks.
  3. Drain Cleaning and Unclogging: If you're experiencing slow drains or complete blockages, we offer thorough cleaning services to clear your pipes and restore proper drainage.
  4. Water Heater Services: Our professionals can repair, replace, or install water heaters, ensuring a reliable hot water supply for your home or business.
  5. Sewer Line Services: We offer inspection, maintenance, and repair services for sewer lines to prevent backups, damage, and costly repairs in the future.
  6. Toilet Repair and Installation: We specialize in repairing toilets with issues like clogs, leaks, or flushing problems, and we also provide installation services for new toilets.
  7. Leak Detection and Repair: We utilize advanced tools to detect hidden leaks in your plumbing system, including slab leaks, wall leaks, and under-sink leaks, and provide prompt repairs.
  8. Plumbing Inspections: We offer full plumbing inspections to check for potential issues, ensuring the health and safety of your plumbing system, and helping prevent costly repairs down the line.
  9. Garbage Disposal Installation and Repair: Whether you need to install a new garbage disposal or repair an existing one, our professionals ensure your system is working properly.
  10. Sump Pump Installation and Repair: We install and repair sump pumps to prevent water damage and flooding in your basement or crawlspace.
  11. Water Filtration Systems: We can install, maintain, and repair water filtration systems to ensure your home or business has access to clean, purified water.
  12. Emergency Plumbing Services: Our experts are available 24/7 for emergency plumbing issues, including burst pipes, water heater malfunctions, and major leaks.

At ExpertForHome, we understand the importance of reliable plumbing in your everyday life. Our certified service professionals work quickly and efficiently to resolve any plumbing issues you may encounter. With a focus on quality, customer satisfaction, and competitive pricing, you can trust us for all your plumbing needs.


3. YOUR USE OF THE EXPERTFORHOME SERVICES AND RESTRICTED ACTIVITIES.


By accessing and using the ExpertForHome services, you agree to comply with all applicable laws and regulations. You are granted a limited, non-exclusive, non-transferable right to use the services solely for lawful purposes. However, the following activities are strictly prohibited:

  1. Illegal Activities: Engaging in or promoting any unlawful actions through the ExpertForHome platform, including fraud, theft, or any activities that violate local, state, or federal laws.
  2. Misrepresentation: Providing false, misleading, or inaccurate information when requesting services or interacting with service professionals on the platform.
  3. Harmful Actions: Attempting to damage, disrupt, or interfere with the operation of the ExpertForHome website, mobile app, or any related systems.
  4. Unauthorized Access: Accessing or attempting to access any part of the ExpertForHome platform or systems without proper authorization.
  5. Harassment or Abuse: Engaging in behavior that is threatening, harassing, or abusive towards service professionals or other users.
  6. Impersonation: Pretending to be someone else, or creating a false identity to deceive others.
  7. Commercial Use: Using the ExpertForHome platform for commercial purposes not authorized by us, including soliciting users or service professionals for services outside of the platform.

By following these guidelines and refraining from prohibited activities, you help us maintain a safe and positive experience for all users. Violation of these terms may result in termination of your access to the ExpertForHome services.


4. PROMOTIONS AND DISCOUNTS.


At ExpertForHome, we are committed to providing exceptional plumbing services at competitive prices. To make our services even more accessible, we offer a variety of promotions and discounts for our customers. Here are some of the current promotions available for plumbing services:

  1. First-Time Customer Discount: New customers can enjoy a special discount on their first plumbing service. Save on your initial repair or installation.
  2. Seasonal Promotions: Take advantage of limited-time offers during special seasons, such as discounts on water heater installations or pipe inspections in the winter months.
  3. Referral Program: Recommend ExpertForHome to friends or family and receive a discount on your next plumbing service when they book with us.
  4. Free Plumbing Inspection: Get a free plumbing inspection with any major service, helping you identify potential issues before they become costly problems.
  5. Senior Citizen Discount: Senior citizens can receive a special discount on select plumbing services, ensuring they have access to affordable repairs and installations.
  6. Military Discount: We proudly offer a discount to active and retired military personnel as a token of appreciation for their service.
  7. Bundle Services for Savings: Save more when you bundle plumbing services together, such as drain cleaning, pipe repairs, and faucet installations.
  8. Holiday Deals: During select holidays, ExpertForHome offers special promotions and discounts on plumbing services to help you get your home ready for the season.
  9. Emergency Service Discount: Receive a discount on emergency plumbing services if booked during off-peak hours.
  10. Limited-Time Offer on Water Heater Installation: Get a discounted rate on water heater installations or repairs when you book within a specific timeframe.

Be sure to check our website or contact us directly to learn more about these offers and how you can take advantage of them. At ExpertForHome, we’re always looking for ways to help you save on high-quality plumbing services!


5. INFORMATION YOU SHARE WITH US / TCPA CONSENT.


When you provide us with your personal information, including your phone number, you consent to receive communications from ExpertForHome, which may include marketing and promotional phone calls, text messages, and other communications related to our services, offers, and updates. This consent is provided in accordance with the Telephone Consumer Protection Act (TCPA), a U.S. federal law that requires us to obtain express consent before sending marketing communications via phone calls, text messages, or other automated messages.


By providing your phone number, you acknowledge and agree that ExpertForHome and its partners may contact you using automated dialing technology or pre-recorded voice messages for marketing and advertising purposes. These communications may include promotions, special offers, service reminders, and other relevant updates about our services.


It is important to understand that consent is not a condition of service. This means that even if you opt-out of marketing communications, you will still receive non-marketing communications related to your account, such as service confirmations, appointment reminders, and customer support updates.


You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in each message, or by contacting us directly through our customer service channels. If you no longer wish to receive text messages or calls, please let us know, and we will respect your decision.


By sharing your information, you agree to the terms outlined in this policy, including the collection, use, and disclosure of your information in compliance with the TCPA. We value your privacy and will handle your personal information with the utmost care to comply with the applicable privacy laws and protect your rights.


6. EXPERTFORHOME COMMUNICATIONS.


  1. Service Updates: ExpertForHome will send you service updates to keep you informed about any changes or important details regarding your service requests. These messages ensure you are always in the loop about your appointments and progress.
  2. Marketing Communications: By signing up for ExpertForHome messaging, you may receive promotional communications, including exclusive offers, discounts, and updates on our services. These messages are intended to provide you with special deals and opportunities.
  3. Emergency Alerts: In case of urgent updates or critical service notifications, such as emergency plumbing needs, ExpertForHome will send you timely alerts to ensure your home is safe and the necessary actions are taken promptly.
  4. Appointment Confirmation and Reminders: Once you schedule a service with ExpertForHome, you will receive confirmation of your appointment. We also send reminders to ensure you don’t miss the scheduled time, so you can prepare accordingly.
  5. Feedback Requests: After a service has been completed, ExpertForHome may send you requests to provide feedback about your experience. Your input helps us improve our services and ensure quality customer satisfaction.
  6. Transactional Information: ExpertForHome will send necessary transactional messages, such as invoices, payment confirmations, and updates related to your account. These communications are important for keeping track of your service-related transactions.
  7. Opt-Out Instructions: If you no longer wish to receive promotional or marketing messages from ExpertForHome, we will provide clear instructions on how to opt-out, ensuring that your preferences are respected.
  8. Customer Support Notifications: If you have an active support request, ExpertForHome will send you status updates and resolution details. These notifications keep you informed of the progress and help manage expectations during the service process.
  9. Legal and Policy Changes: ExpertForHome may notify you about important changes to our terms, policies, or privacy practices. These messages ensure that you are aware of any updates that may affect your relationship with us.
  10. Special Offers and Limited-Time Deals: ExpertForHome may send messages to inform you of limited-time promotions and exclusive deals that are only available to messaging subscribers. This helps you stay informed about the best opportunities to save on services.

These explanations clarify the types of messaging and communication you may receive from ExpertForHome.


7. DISPUTE RESOLUTION SUPPORT.


If you encounter any issues or disputes related to our services, ExpertForHome is here to help. We are committed to resolving any concerns quickly and efficiently. Our dispute resolution process includes clear steps for you to follow, and our team will assist you in finding a fair and satisfactory solution.


In the event of a disagreement, please contact us directly. Send us an email to [email protected] for assistance. We encourage open communication to address and resolve any issues. If a resolution cannot be reached, we will guide you through the next steps, which may include alternative dispute resolution methods like arbitration or mediation.


We strive to ensure that all disputes are handled professionally, and we aim to maintain a positive experience for all our customers.


8. CALL MONITORING.


You acknowledge and agree that ExpertForHome may monitor and/or record any telephone calls between you and ExpertForHome.


9. USER-SUBMITTED CONTENT.


  1. Content Submission: Users may submit their own content, including reviews, comments, and images, to be featured on the ExpertForHome website. By submitting content, users grant ExpertForHome permission to use it on the site.
  2. Content Ownership: All content submitted by users remains the property of the user; however, by submitting it, users grant ExpertForHome a license to use, display, and distribute the content across our platform and marketing materials.
  3. Content Guidelines: User-generated content must adhere to our community guidelines, ensuring that submissions are respectful, relevant, and appropriate for all audiences.
  4. Content Moderation: ExpertForHome reserves the right to review and moderate all user-generated content. We may remove or edit any content that violates our terms, guidelines, or policies.
  5. Feedback and Reviews: Users are encouraged to share their feedback and experiences through reviews and comments. These contributions help future users make informed decisions about services and offerings.
  6. User Contributions: Content such as blog posts, tutorials, tips, and success stories submitted by users are welcomed and may be featured on the ExpertForHome website. This content helps build a more engaging community.
  7. Content Accuracy: Users are responsible for ensuring that the content they submit is accurate and truthful. ExpertForHome is not liable for any inaccuracies in user-generated content.
  8. Privacy and Data: When submitting content, users must ensure that no personally identifiable information of others is shared without consent. ExpertForHome respects the privacy of all individuals and requires compliance with privacy laws.
  9. Licensing User Content: By submitting content, users grant ExpertForHome a royalty-free, perpetual, and irrevocable license to use, reproduce, and distribute the content in any media.
  10. Content Removal: Users have the ability to request the removal of their submitted content. ExpertForHome will consider such requests in accordance with our policies and terms.

These texts describe various aspects of user-generated content and its role on a website. They help clarify user rights and responsibilities when contributing content.


10. SERVICE PROFESSIONAL PRE-SCREENING PROCESS AND DISCLAIMERS.


At ExpertForHome, we take steps to ensure that the service professionals listed on our platform meet high standards of quality and reliability. Our pre-screening process is designed to verify the credentials, experience, and background of each professional to ensure they are qualified to provide the services you need.


Pre-Screening Process:
  1. Background Checks: We conduct thorough background checks on all service professionals to verify their identity, criminal history, and licensing status, where applicable.
  2. License and Insurance Verification: We confirm that the professionals have the necessary licenses, insurance, and bonding to perform the services they offer in accordance with local laws and regulations.
  3. Experience Review: We assess the professional’s experience and qualifications, ensuring they have the necessary skills and expertise for the services they provide.
  4. Customer Feedback: We take into account reviews and ratings from previous customers to gauge the quality of service and customer satisfaction.
  5. Ongoing Monitoring: We regularly review and update our list of service professionals to ensure they continue to meet our standards.
Disclaimers:
  1. No Guarantee of Performance: While we take reasonable steps to pre-screen professionals, ExpertForHome cannot guarantee the performance, quality of work, or timeliness of the services provided by these professionals.
  2. Third-Party Responsibility: All service professionals listed on our platform are independent contractors, not employees of ExpertForHome. ExpertForHome is not responsible for the actions or omissions of these third parties.
  3. Contractual Agreements: Any agreements made with service professionals, including payment terms, scope of work, and timelines, are between you and the professional. ExpertForHome is not a party to these agreements.
  4. Changes in Status: Service professionals’ qualifications, licenses, or insurance status may change over time. While we strive to maintain accurate records, ExpertForHome is not liable for any discrepancies that may arise.
  5. No Endorsement: The inclusion of a service professional on our platform does not constitute an endorsement or warranty of their services. We recommend that you verify their credentials and satisfaction guarantees before proceeding with any work.

By using ExpertForHome’s services, you acknowledge and accept these terms and disclaimers.


11. PRODUCT RESPONSIBILITY.


Neither ExpertForHome nor its affiliates shall be liable, nor will there be any basis for any current or future legal actions, claims, complaints, or demands against ExpertForHome or its affiliates, arising from any injury to persons or property resulting from the ownership, possession, or use of any product sold, purchased, installed, or delivered by ExpertForHome or its affiliates.


12. THIRD-PARTY WEBSITE LINKS.


Our platform may contain links to third-party websites, services, or resources that are not owned or controlled by ExpertForHome. These links are provided for your convenience, and ExpertForHome does not endorse or control the content, privacy policies, or practices of these third-party sites.


When you click on a link to a third-party site, you are leaving our platform, and any interactions or transactions you have with these external sites are subject to their own terms and conditions, privacy policies, and practices. ExpertForHome is not responsible for the content, accuracy, or legality of any external site, nor for any damages or losses incurred as a result of using these third-party services.


We recommend that you review the privacy policies and terms of service of any third-party websites before providing any personal information or engaging in transactions.


By using our platform, you acknowledge and agree that ExpertForHome is not responsible for the actions of any third-party sites and that you use links to such sites at your own risk.


13. THIRD-PARTY COPYRIGHTS, RIGHTS, AND RESTRICTIONS.


Our platform may feature content, trademarks, logos, and other materials that are owned by third parties and protected by copyright, trademark, or other intellectual property laws. These third-party assets are used on our platform with permission or as permitted by applicable laws. All such third-party content remains the property of its respective owners, and nothing in these Terms and Conditions grants you rights to use this content beyond what is legally allowed or as specified in the terms of use.


You are prohibited from using, reproducing, distributing, or altering any third-party content without first obtaining explicit written permission from the respective owner. Unauthorized use of third-party intellectual property could result in legal consequences.


Our platform may also contain links to external websites or resources controlled by third parties. ExpertForHome is not responsible for the content, copyright, or legal compliance of these external sites. It is your responsibility to ensure that any content you access from third-party sites adheres to applicable copyright laws and licensing terms.


By using our platform, you agree to respect third-party intellectual property rights and comply with any limitations or restrictions on the use of their content.


14. NOTICE REGARDING DOCUMENTS AND INFORMATION AVAILABLE ON THIS WEBSITE.


This website may contain content, trademarks, logos, and other materials that are owned by third parties and protected by copyright, trademark, or other intellectual property laws. These third-party assets are used on this site with permission or as permitted by applicable laws. ALL SUCH THIRD-PARTY CONTENT REMAINS THE PROPERTY OF ITS RESPECTIVE OWNERS, AND NOTHING IN THESE TERMS AND CONDITIONS GRANTS YOU RIGHTS TO USE THIS CONTENT BEYOND WHAT IS LEGALLY ALLOWED OR AS SPECIFIED IN THE TERMS OF USE.


You are prohibited from using, reproducing, distributing, or altering any third-party content without first obtaining explicit written permission from the respective owner. Unauthorized use of third-party intellectual property could result in legal consequences.


This website may also contain links to external websites or resources controlled by third parties. ExpertForHome is not responsible for the content, copyright, or legal compliance of these external sites. IT IS YOUR RESPONSIBILITY TO ENSURE THAT ANY CONTENT YOU ACCESS FROM THIRD-PARTY SITES ADHERES TO APPLICABLE COPYRIGHT LAWS AND LICENSING TERMS.


By using this website, you agree to respect third-party intellectual property rights and comply with any limitations or restrictions on the use of their content.


15. INDEMNIFICATION.


You agree to indemnify, defend, and hold harmless ExpertForHome, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use or misuse of this website, any violation of these Terms and Conditions, or any violation of any rights of another party.


This includes, but is not limited to, any claims or disputes resulting from your actions or any third-party content you submit, post, or transmit through this website. ExpertForHome reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with ExpertForHome’s defense of such claims.


This indemnity provision will survive the termination of your use of this website or any other agreements between you and ExpertForHome.

16. AGREEMENT TO ARBITRATE DISPUTES AND APPLICABLE LAW.


  1. The sole method for resolving any dispute between you and ExpertForHome, or any claim or controversy related to the use of this Website and/or ExpertForHome services (including any alleged breach of these Terms and Conditions), shall be BINDING ARBITRATION administered by the American Arbitration Association, UNLESS OTHERWISE REQUIRED BY APPLICABLE FEDERAL OR STATE LAW. Under no circumstances may you initiate, participate in, or maintain any class action, class arbitration, or other representative action or proceeding against ExpertForHome.
  2. NOTICE OF RIGHTS: By using the Website and/or ExpertForHome services, you agree to the arbitration terms outlined above. This means that YOU WAIVE YOUR RIGHT TO TAKE LEGAL ACTION IN COURT to resolve any disputes with ExpertForHome. YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR SIMILAR PROCEEDINGS. Any disputes will be decided by a NEUTRAL ARBITRATOR, rather than a judge or jury. You are entitled to a fair hearing, and the arbitrator can provide any relief that a court could offer. However, arbitration is typically quicker and more streamlined than formal court procedures. The arbitrator's decision is enforceable in court, and can only be challenged in very limited circumstances. For more details on the arbitration process, please review our Arbitration Procedures.
  3. Any action to enforce this arbitration agreement, including efforts to confirm, modify, or vacate an arbitration award, may be initiated in any court with the appropriate jurisdictions. If this arbitration agreement is found to be unenforceable for any reason, any legal action against ExpertForHome may be brought in the federal or state courts in the United States. By agreeing to these terms, you irrevocably consent to the jurisdiction of those courts for such purposes.

17. MISCELLANEOUS PROVISIONS.

ENTIRE AGREEMENT: These terms represent the complete and final agreement between you and ExpertForHome regarding the use of its services and supersede all prior agreements or communications.


SEVERABILITY: If any provision of these terms is deemed invalid or unenforceable by a court, THE REMAINING PROVISIONS WILL REMAIN IN FULL FORCE AND EFFECT.


WAIVER: Failure by ExpertForHome to enforce any provision of these terms does not constitute a waiver of that provision or any other rights under these terms.


FORCE MAJEURE: ExpertForHome IS NOT LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING FROM EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, LABOR DISPUTES, GOVERNMENT ACTIONS, OR INTERRUPTIONS IN INTERNET OR COMMUNICATION SERVICES.


ASSIGNMENT: You may not transfer or assign these terms without prior written consent from ExpertForHome. ExpertForHome may assign these terms without restriction.


HEADINGS: The headings in this agreement are for convenience only and do not affect the interpretation of the provisions.


These provisions ensure the stability and enforceability of the agreement under various circumstances.